Before You Begin

What's New in IXM WEB?

The latest version of IXM WEB introduces a range of enhancements designed to improve usability, performance, and overall system security. This update strengthens support for our Enterprise Series biometric solutions, IXM ROSTO and IXM TOUCH 3. IXM WEB continues to adopt industry-leading cybersecurity practices, including updated encryption standards, regular vulnerability assessments, and penetration testing to ensure a robust and secure platform. The release also includes general performance improvements and bug fixes to enhance system stability and reliability.

How to get the latest IXM WEB version?

Read through this page and click ‘Proceed’ at the bottom of the page. Fill in all the details and click ‘Submit’ to receive instructions on downloading, installing, and activating IXM WEB at the email IDs provided.

What is activation?

In order to serve our customers better, starting IXM WEB version 1.5.0.0 onwards, Invixium only provides tech support to users who have activated their IXM WEB.

How to activate IXM WEB?

There are two ways to activate IXM WEB - Online Activation and Offline Activation. Follow the steps described in the IXM WEB Activation email to activate IXM WEB.

What will happen if IXM WEB is not activated?

If IXM WEB is not activated within 30 days of installation, it will not allow users to use IXM WEB and will redirect them to the Activation page upon login.

What will happen if IXM WEB is not Updated?

Invixium has stopped supporting all IXM WEB versions prior to 2.2.57.0. We highly recommend updating your IXM WEB and activating it at the earliest.

What are the pre-requisites to upgrade to IXM WEB 3.1?

There are various scenarios to be considered when upgrading to IXM WEB 3.1.

Scenario 1: Current IXM WEB version is 1.7.0.0 or newer.
In this case you can upgrade directly to IXM WEB 3.1.

Scenario 2: Current IXM WEB version is older than 1.7.0.0.
In this case, direct upgrade to 3.1 is not allowed. You need to first upgrade to 1.7.0.0 and from there you can upgrade to 3.1.

In both instances, if the IXM WEB activation date is more than one year old, you need to also purchase ASC to be able to upgrade IXM WEB.

What is ASC?

After purchasing the Annual Support Contract (ASC) from Invixium, you are entitled to get free priority technical support from the Invixium Technical Services Team for a fixed duration. This includes technical support via email and phone. The ASC also entitles you to get future updates of IXM WEB and Firmware updates for Invixium Products which are released periodically by the Invixium Technical Services Team.

What should I do if I have a customized version of IXM WEB or Firmware?

Please do not upgrade your firmware and software if you are using customized versions. Contact Invixium Technical Services for more details in such a scenario.