At Invixium, we believe that world-class technology deserves world-class support. That’s why our commitment to customers doesn’t end with the sale of our solutions. Through Invixium Professional Services, we empower your remote and on-site teams with the skills and tools they need to confidently install, configure, and manage your biometric solutions or connected worker technologies. Whether you’re implementing face recognition for access control, streamlining workforce management with biometric time tracking, or enhancing site safety through our Triax connected worker solution, a well-trained team ensures your investment delivers value from day one. Our expert-led programs are designed specifically for System Integrators, Installers and Dealers, and Security Professionals, ensuring each participant gains practical expertise according to their role. Some of our professional services include:
- Comprehensive on-site training for IT, HR, and administrative teams
- Remote training for added convenience
- Installation support for clients without a system integration partner, and more
Tailored to Your Team, Your Environment, Your Needs
Every deployment is different. A construction site in the Middle East, a manufacturing plant in North America, or a multi-location retail chain, each has unique workflows and user demands. Our training services are designed to adapt to your specific environment. Before we begin, we take the time to understand your site conditions, your integration setup, and your goals. This ensures that the training content is relevant and immediately actionable. Our trainers are seasoned experts who know the products inside and out. They understand how to communicate technical information in a clear, practical way. We focus on building confidence in your staff, so they fully grasp how and why each component works.
Remote Training – Customized and User-Oriented
As our products evolve with new software updates, features, and integrations, we offer refresher training and updated modules to help you stay up to date with best practices. This is especially valuable for growing companies onboarding new staff or scaling their systems across additional sites. We also offer remote training for global teams and access to detailed product documentation, knowledge base articles, and support videos.
On-Site Services That Go Beyond the Basics
When remote training or support isn’t ideal, we work directly with your team on location, walking them through real-world scenarios using your actual equipment and configuration. This immersive approach allows us to address questions as they come up and ensure your team feels fully prepared. Depending on your deployment, a typical on-site session includes:
- Site inspection
- Guidance on device installation and positioning
- Best practices for workforce enrollment and registration
- Go-live support
- Troubleshooting tips
This in-depth instruction turns your staff into experts who can confidently support the system on a daily basis, reducing dependency on third parties and minimizing downtime.
Convenient Implementation Services
The ultimate goal of our Implementation Services is to ensure our customers are self-sufficient, confident, and successful in managing their security ecosystems. This means showing you how to get the best performance, avoid common pitfalls, and maximize the return on your investment. With our Implementation Services, you’re supported by a trained team that works closely with you at every step of your rollout.
We’ve delivered training across the globe in industries like construction, manufacturing, oil and gas, and retail. Global brands such as GardaWorld, the Panama Canal, and Transguard rely on Invixium’s professional services to strengthen their in-house expertise in biometric security. If you’re planning a new installation, expanding to new sites, or looking to sharpen your team’s skills, we’re here to help.
To learn more about our professional services or schedule a training session, reach out to our team at sales@invixium.com.
